Frequently Asked Questions
Everything you need to know about your Napapijri experience.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery progress.
What is your return policy for online purchases?
We offer a 30-day return policy from the date of delivery. Items must be in their original condition, unworn, and with all tags attached to be eligible for a full refund.
Are your iconic Rainforest jackets waterproof?
Our Rainforest jackets are technical outerwear designed with water-resistant fabric and critically taped seams, making them ideal for light rain and snowy conditions.
Do you offer international shipping?
Yes, we ship to a wide range of countries across Europe, North America, and Asia. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.
Is Napapijri committed to sustainable fashion?
Absolutely. We are pioneers in sustainable design, featuring 100% recycled insulation and fur-free and down-free collections to minimize our environmental impact.
Which payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and region-specific options like Klarna and Apple Pay for a secure checkout process.